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# Update a phone-system outcome

PATCH https://api.sailorhq.io/phone-system/outcomes/{outcomeId}
Content-Type: application/json

Replaces an outcome configuration in the credential's workspace.

Reference: https://docs.sailorhq.io/api-reference/phone-system/update-phone-system-outcome

## Authentication

- `Authorization` header (bearer token, required) — Workspace API key created in Sailor Settings > Integrations > API access.

## Request

### Path parameters

- `outcomeId` (string, required) — Outcome identifier returned by the phone-system outcome API.

### Headers

- `Idempotency-Key` (string, required) — Unique retry key retained for 86400 seconds. Reusing it with different request data is rejected.

### Body (application/json)

This endpoint expects an object.

- `outcome_name` (string, required)
- `outcome_type` (enum, required)
  - Allowed values: `action`, `disposition`
- `order` (integer, required, default: 0)
- `destination_type` (enum, required, default: none)
  - Allowed values: `none`, `smart_list`, `dncl`, `remove_from_smart_list`
- `destination_id` (string, optional)
- `remove_from_smart_lists` (PhoneSystemOutcomesOutcomeIdPatchRequestBodyContentApplicationJsonSchemaRemoveFromSmartLists, optional)
- `webhook_url` (string, optional, nullable)

## Response

### 200

Outcome updated.

- `ok` (true, required)
- `outcome` (PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcome, required)
- `disposition_popup_enabled` (boolean, required)

## Errors

### 400 Bad Request Error

The outcome ID or request body is invalid.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 401 Unauthorized Error

Authentication failed.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 403 Forbidden Error

The credential lacks the required scope.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 404 Not Found Error

The outcome or phone-system feature was not found.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 409 Conflict Error

A request with this idempotency key is still processing.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 413 Content Too Large Error

The request body exceeds 64 KiB.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 415 Unsupported Media Type Error

Send an uncompressed application/json request.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 422 Unprocessable Entity Error

The idempotency key was already used with different request data.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 429 Too Many Requests Error

Rate limit exceeded.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

### 503 Service Unavailable Error

The API is temporarily unavailable.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required)
- `code` (enum, required)
  - Allowed values: `unauthorized`, `insufficient_scope`, `invalid_request`, `payload_too_large`, `unsupported_media_type`, `feature_not_available`, `resource_not_found`, `resource_conflict`, `integration_not_connected`, `integration_reauthorization_required`, `missing_idempotency_key`, `request_in_progress`, `idempotency_key_reused`, `rate_limit_exceeded`, `temporarily_unavailable`
- `request_id` (string, required)
- `detail` (string, required)

## Types

### PhoneSystemOutcomesOutcomeIdPatchRequestBodyContentApplicationJsonSchemaRemoveFromSmartLists

- `all` (boolean, optional)
- `list_ids` (list of string, optional)

### PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcome

- `outcome_id` (string, required)
- `outcome_name` (string, required)
- `outcome_type` (enum, required)
  - Allowed values: `action`, `disposition`
- `order` (integer, required)
- `destination_type` (enum, required)
  - Allowed values: `none`, `smart_list`, `dncl`, `remove_from_smart_list`
- `destination` (PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination, required, nullable)
- `webhook_url` (string, required, nullable)
- `created_at` (string, required)
- `updated_at` (string, required)

### PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination

- PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination0
- PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination1
- PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination2

### PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination0

- `destination_type` ("smart_list", required)
- `destination_id` (string, required)
- `destination_name` (string, required, nullable)

### PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination1

- `destination_type` ("dncl", required)
- `destination_id` (string, required)
- `destination_name` (string, required, nullable)

### PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestination2

- `destination_type` ("remove_from_smart_list", required)
- `selection` (PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestinationOneOf2Selection, required)
- `destination_ids` (list of string, required)
- `destination_names` (list of string, required)
- `destination_name` (string, required, nullable)

### PhoneSystemOutcomesOutcomeIdPatchResponsesContentApplicationJsonSchemaOutcomeDestinationOneOf2Selection

- "all"
- "selected"

## Examples

**Request**

```json
{
  "outcome_name": "Qualified",
  "outcome_type": "disposition",
  "order": 20,
  "destination_type": "none"
}
```

**Response**

```json
{
  "ok": true,
  "outcome": {
    "outcome_id": "00000000-0000-4000-8000-000000000001",
    "outcome_name": "Qualified",
    "outcome_type": "disposition",
    "order": 20,
    "destination_type": "none",
    "destination": null,
    "webhook_url": null,
    "created_at": "2026-08-07T00:00:00.000Z",
    "updated_at": "2026-08-07T00:00:00.000Z"
  },
  "disposition_popup_enabled": true
}
```

**SDK Code**

```python Phone system_updatePhoneSystemOutcome_example
import requests

url = "https://api.sailorhq.io/phone-system/outcomes/outcomeId"

payload = {
    "outcome_name": "Qualified",
    "outcome_type": "disposition",
    "order": 20,
    "destination_type": "none"
}
headers = {
    "Idempotency-Key": "Idempotency-Key",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.json())
```

```javascript Phone system_updatePhoneSystemOutcome_example
const url = 'https://api.sailorhq.io/phone-system/outcomes/outcomeId';
const options = {
  method: 'PATCH',
  headers: {
    'Idempotency-Key': 'Idempotency-Key',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: '{"outcome_name":"Qualified","outcome_type":"disposition","order":20,"destination_type":"none"}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go Phone system_updatePhoneSystemOutcome_example
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.sailorhq.io/phone-system/outcomes/outcomeId"

	payload := strings.NewReader("{\n  \"outcome_name\": \"Qualified\",\n  \"outcome_type\": \"disposition\",\n  \"order\": 20,\n  \"destination_type\": \"none\"\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Idempotency-Key", "Idempotency-Key")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby Phone system_updatePhoneSystemOutcome_example
require 'uri'
require 'net/http'

url = URI("https://api.sailorhq.io/phone-system/outcomes/outcomeId")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Idempotency-Key"] = 'Idempotency-Key'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"outcome_name\": \"Qualified\",\n  \"outcome_type\": \"disposition\",\n  \"order\": 20,\n  \"destination_type\": \"none\"\n}"

response = http.request(request)
puts response.read_body
```

```java Phone system_updatePhoneSystemOutcome_example
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.patch("https://api.sailorhq.io/phone-system/outcomes/outcomeId")
  .header("Idempotency-Key", "Idempotency-Key")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"outcome_name\": \"Qualified\",\n  \"outcome_type\": \"disposition\",\n  \"order\": 20,\n  \"destination_type\": \"none\"\n}")
  .asString();
```

```php Phone system_updatePhoneSystemOutcome_example
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('PATCH', 'https://api.sailorhq.io/phone-system/outcomes/outcomeId', [
  'body' => '{
  "outcome_name": "Qualified",
  "outcome_type": "disposition",
  "order": 20,
  "destination_type": "none"
}',
  'headers' => [
    'Authorization' => 'Bearer <token>',
    'Content-Type' => 'application/json',
    'Idempotency-Key' => 'Idempotency-Key',
  ],
]);

echo $response->getBody();
```

```csharp Phone system_updatePhoneSystemOutcome_example
using RestSharp;

var client = new RestClient("https://api.sailorhq.io/phone-system/outcomes/outcomeId");
var request = new RestRequest(Method.PATCH);
request.AddHeader("Idempotency-Key", "Idempotency-Key");
request.AddHeader("Authorization", "Bearer <token>");
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n  \"outcome_name\": \"Qualified\",\n  \"outcome_type\": \"disposition\",\n  \"order\": 20,\n  \"destination_type\": \"none\"\n}", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
```

```swift Phone system_updatePhoneSystemOutcome_example
import Foundation

let headers = [
  "Idempotency-Key": "Idempotency-Key",
  "Authorization": "Bearer <token>",
  "Content-Type": "application/json"
]
let parameters = [
  "outcome_name": "Qualified",
  "outcome_type": "disposition",
  "order": 20,
  "destination_type": "none"
] as [String : Any]

let postData = JSONSerialization.data(withJSONObject: parameters, options: [])

let request = NSMutableURLRequest(url: NSURL(string: "https://api.sailorhq.io/phone-system/outcomes/outcomeId")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "PATCH"
request.allHTTPHeaderFields = headers
request.httpBody = postData as Data

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```